Windows 10 How To Connect To Internet

Troubleshooting network bug in Windows

If you lot can't get email, scan the spider web, or stream music, chances are you're non continued to your network and can't go onto the net. To gear up the trouble, here are some things you can try.

Things to try commencement

Effort these things first to help you lot fix or narrow down the connection trouble.

Make sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and brand certain Wi-Fi is turned on. If it isn't, select it to turn information technology on. Also, brand sureAeroplane manner is turned off.
Select Manage Wi-Fi connections (>) on the Wi-Fi quick setting, encounter if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it saysConnected underneath the network name, selectDisconnect, wait a moment, then selectConnect once again.
Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at ii dissimilar network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a v GHz network, effort connecting to the other network. To learn more than about the differences between 2.4 GHz networks and 5 GHz networks, cheque out Wi-Fi problems and your domicile layout.
Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when information technology's on.)
Run the Network troubleshooter. The Network troubleshooter tin can help diagnose and set up common connexion problems.

To run the Network troubleshooter

Select theStart button, so type settings. SelectSettings>System > Troubleshoot > Other troubleshooters.
NetherOther, selectNetwork Adapter > Run.
Follow the steps in the troubleshooter and see if that fixes the problem.

Restart your modem and wireless router. This helps create a new connectedness to your isp (ISP).

When you do this, everyone that is continued to your Wi-Fi network volition be temporarily disconnected. The steps y'all take to restart your modem and router tin vary, but here are the full general steps.

Note:If you accept a cable modem/Wi-Fi router philharmonic device, you only demand to follow the steps for the single device.

Unplug the power cable for the router from the power source.
Unplug the ability cable for the modem from the power source.

Some modems have a backup bombardment. If you unplug the modem and lights stay on, remove the battery from the modem.
Wait at least xxx seconds or and so.

If you had to remove the battery from the modem, put it back in.
Plug the modem back into the power source. The lights on the modem will glimmer. Expect for them to end blinking.
Plug your router back into the power source.

Await a few minutes for the modem and router to fully ability on. You can ordinarily tell when they're set up by looking at the condition lights on the two devices.
On your PC, endeavor to connect again.

Connectedness issues tin can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet service provider (ISP). Try the following steps to aid narrow down the source of the problem.

If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a dissimilar website. If the website opens, in that location might be a trouble with the specific website. If yous can't connect to some other website, go to the next stride.
On another laptop or phone, try to connect to the same network. If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If you lot tin't connect to the network on any device, go along to the next step.
Cheque to see if there is a problem with the connection to your Wi-Fi router. Practice this by using a ping test.
1. Select Search on the taskbar, blazonControl prompt. TheCommand Prompt push button volition announced. To the right of information technology, selectRun equally ambassador >Aye.
2. At the command prompt, typeipconfig, and then selectEnter. Wait for the proper noun of your Wi-Fi network within the results, and then detect the IP address listed next toDefault gateway for that Wi-Fi network. Write down that address if you need to.For instance: 192.168.1.ane
3. At the prompt, typeping <DefaultGateway> and then selectEnter.For instance, typeping 192.168.1.1 and selectEnter. The results should be something similar this:

Reply from 192.168.one.one: bytes=32 fourth dimension=5ms TTL=64
Reply from 192.168.1.i: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 fourth dimension=5ms TTL=64
Respond from 192.168.i.1: bytes=32 fourth dimension=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = four, Received = 4, Lost = 0 (0% loss), Guess circular trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you see results like this and are getting a reply, and so you accept a connection to your Wi-Fi router, so there might be a problem with your modem or ISP. Contact your ISP or check online on another device (if yous can) to see if there's a service outage.

If the results of the ping test indicate that you are non getting a respond from the router, try connecting your PC directly to your modem by using an Ethernet cable (if you lot can). If you tin can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Make certain you've installed the latest firmware and encounter the documentation for your router.

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

Select Search on the taskbar, typeControl prompt. TheCommand Prompt push button will appear. To the right of it, selectRun every bit administrator>Yeah.
At the command prompt, run the following commands in the listed club, and then check to encounter if that fixes your connection trouble:
- Blazonnetsh winsock reset and select Enter.
- Blazonnetsh int ip reset and selectEnter.
- Typeipconfig /release and selectEnter.
- Typeipconfig /renew and selectEnter.
- Blazonipconfig /flushdns and selectEnter.

Uninstall the network adapter commuter and restart

If the previous steps didn't piece of work, endeavour to uninstall the network adapter driver, and then restart your estimator. Windows will automatically install the latest driver. Consider this approach if your network connexion stopped working properly after a recent update.

Before uninstalling, make sure you have drivers available as a fill-in. Visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC can't connect to the net, you'll need to download a commuter on a unlike PC and save it to a USB wink drive so you tin install the driver on your PC. You'll demand to know the PC manufacturer and model name or number.

Select Search on the taskbar, blazonDevice Manager, and so selectDevice Manager from the listing of results.
ExpandNetwork adapters, and locate the network adapter for your device.
Select the network adapter, press and hold (or right-click), and then selectUninstall device > theEndeavour to remove the driver for this device check box >Uninstall.
After uninstalling the driver, select theCommencementpush button >Power >Restart.

After your PC restarts, Windows will automatically look for and install the network adapter driver. Bank check to see if that fixes your connexion problem. If Windows doesn't automatically install a driver, endeavour to install the backup commuter y'all saved earlier uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If you lost your network connection immediately later upgrading to or updating Windows 11, information technology'due south possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

Select theShowtime push, and then enter settings. SelectSettings> Windows Update>Update history> Uninstall updates.
Select the near recent update, then selectUninstall.

If uninstalling the most recent update restores your network connection, bank check to come across if an updated driver is bachelor:

Select Search on the taskbar, typeDevice Manager, so selectDevice Manager from the listing of results.
ExpandNetwork adapters, and locate the network adapter for your device.
Select the network adapter, press and hold (or correct-click), then selectUpdate driver > Search automatically for updated driver software, and and so follow the instructions.
After installing the updated driver, select theCommencementbutton >Power> Restart if you're asked to restart, and run across if that fixes the connection consequence.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. Y'all'll need to know the PC manufacturer and model proper name or number.

Do one of the following:

If you couldn't download and install a newer network adapter driver, hibernate the update that's causing you lot to lose your network connection. To larn how to hibernate updates, see Hide Windows Updates or commuter updates.
If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select theShowtime push button, and then enter settings. SelectSettings>Windows Update > Cheque for updates.

Use network reset

Using network reset should be the last step you try. Consider using information technology if the steps higher up don't help to get you connected.

This can assist solve connectedness issues you might have after upgrading from Windows 10 to Windows eleven. It tin also help to fix the problem where you tin can connect to the net, but can't connect to shared network drives. Network reset removes any network adapters you take installed and the settings for them. After your PC restarts, whatever network adapters are reinstalled, and the settings for them are set to the defaults.

Select theStarting time button, and so enter settings. SelectSettings>Network & internet >Advanced network settings > Network reset.
Open up Network & Cyberspace Condition settings
On theNetwork reset screen, selectReset at present >Yes to confirm.

Wait for your PC to restart, and see if that fixes the problem.

Notes:

After using network reset, you might demand to reinstall and set up other networking software you might be using, such as VPN customer software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).
Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is non discoverable to other PCs and devices on the network, which tin help make your PC more secure. Still, if your PC is used for file or printer sharing, y'all'll demand to brand your PC discoverable again by setting it to use a private network contour. To practise this, select theStart push button, then enter settings. SelectSettings>Network & net >Wi-Fi. On theWi-Fi screen, selectManage known networks > the network connexion you want to change. UnderNetwork profile type, selectPrivate.

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might take different advanced settings you can change based on your network environment or connection preferences.

Check the Wireless Mode setting for your network adapter and brand sure it matches the capabilities of the network yous're trying to connect to. If it doesn't match, you lot won't be able to connect, and the network might not announced in the list of available networks. The Wireless Mode volition often be set to Auto or something similar by default, which enables connection for every kind of network that's supported.

To find the wireless manner setting

In Device Managing director, selectNetwork adapters, and so double-click the network adapter proper noun.
Select theAdvanced tab and wait for aWireless Mode setting. Make certain it's set to the way your network is using.

Wi-Fi contour settings

Windows uses the Wi-Fi contour to relieve the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network name (SSID), then on. If you can't connect to a Wi-Fi network that you could connect to before, it's possible that the network settings might accept changed or the contour is corrupted.

To set this, remove (or "forget") the network connection, then reconnect to the network. When you forget a network connectedness, it removes the Wi-Fi network profile from your PC.

To forget a network

Select theStart button, then enter settings. SelectSettings>Network & cyberspace.
SelectWi-Fi, then selectManage known networks.
Select the network you want to forget, then selectForget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connexion.

Check your domicile layout

Your Wi-Fi network might be affected by the network'due south frequency band, channel congestion, and/or signal force. For more than info, encounter Wi-Fi problems and your abode layout.

Check for additional symptoms for the "No internet connexion" icon.

At that place may be boosted troubleshooting steps you can try, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they hateful.

Related topics

Setting up a wireless network
How to find your wireless network password
Clarify the wireless network report
Wi-Fi tools and apps
Make a Wi-Fi network public or private in Windows

Things to effort first

Try these things starting time to help you gear up or narrow down the connexion problem.

Brand sure Wi‑Fi is turned on. Select the "No internet connection" icon on the right side of the taskbar, and brand certain Wi-Fi is turned on. If it isn't, select it to turn it on. Besides, brand sure Airplane style is turned off.

Afterwards, run into if a Wi-Fi network you recognize and trust appears in the listing of networks. If it does, select the Wi-Fi network, and they endeavor to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and and so select Connect again.
Try connecting to a network on a dissimilar frequency band. Many consumer Wi-Fi routers broadcast at two dissimilar network frequency bands: 2.4 GHz and five GHz. These will appear as separate networks in the list of bachelor Wi-Fi networks. If your list of bachelor Wi-Fi networks includes both a 2.iv GHz network and a 5 GHz network, endeavour connecting to the other network. To learn more about the differences between 2.iv GHz networks and v GHz networks, cheque out Wi-Fi problems and your abode layout.
Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator light usually shows when it's on.)
Run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problems.

To run the Network troubleshooter

Select the Beginning button >Settings > Network & Internet > Status.
Open Network & Internet Status settings
Under Change your network settings, select Network troubleshooter.
Follow the steps in the troubleshooter, and see if that fixes the problem.

Restart your modem and wireless router. This helps create a new connectedness to your internet access provider (ISP).

When you lot practice this, anybody that is connected to your Wi-Fi network volition be temporarily disconnected. The steps y'all take to restart your modem and router can vary, but here are the general steps. (Note: If yous have a cable modem/Wi-Fi router combo device, yous only need to follow the steps for the single device.)
1. Unplug the ability cable for the router from the power source.
2. Unplug the power cable for the modem from the power source.
  
  Some modems take a fill-in bombardment. If yous unplug the modem and lights stay on, remove the battery from the modem.
3. Wait at least xxx seconds or so.
  
  If you had to remove the battery from the modem, put it back in.
4. Plug the modem dorsum into the ability source. The lights on the modem will glimmer. Expect for them to stop blinking.
5. Plug your router dorsum into the power source.
  
  Await a few minutes for the modem and router to fully power on. You can usually tell when they're ready by looking at the status lights on the two devices.
6. On your PC, try to connect over again.

Connectedness problems can be due to a diversity of reasons—issues with the website, your device, the Wi-Fi router, modem, or your Cyberspace Service Provider (Internet service provider). Effort the following steps to help narrow down the source of the trouble.

If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website. If the website opens, there might be a trouble with the specific website. If you can't connect to another website, go to the next footstep.
On another laptop or phone, endeavour to connect to the same network. If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device. If you can't connect to the network on any device, go along to the next footstep.
Check to see if there is a problem with the connectedness to your Wi-Fi router. Do this past using a ping test.
1. In the search box on the taskbar, blazon Control prompt. The Command Prompt button volition announced. To the right of it, select Run as administrator > Yes.
2. At the control prompt, type ipconfig, and so select Enter. Wait for the name of your Wi-Fi network within the results, and and then find the IP address listed next to Default gateway for that Wi-Fi network. Write downward that address if y'all need to. For case: 192.168.1.1
3. At the prompt, type ping <DefaultGateway> and then select Enter. For example, type ping 192.168.i.i and select Enter. The results should exist something like this:

Respond from 192.168.one.1: bytes=32 time=5ms TTL=64
Respond from 192.168.i.1: bytes=32 fourth dimension=5ms TTL=64
Respond from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = iv, Lost = 0 (0% loss), Gauge round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms

If you see results like this and are getting a respond, and so you have a connection to your Wi-Fi router, so there might be a problem with your modem or Isp. Contact your Isp or cheque online on another device (if you can) to encounter if there's a service outage.

If the results of the ping test indicate that you are not getting a reply from the router, try connecting your PC directly to your modem by using an Ethernet cable (if yous can). If you can connect to the internet using an Ethernet cablevision, it confirms the connectedness problem is due to the Wi-Fi router. Make sure you've installed the latest firmware and meet the documentation for your router.

Run network commands

Endeavor running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver enshroud:

In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run equally administrator > Yes.
At the command prompt, run the following commands in the listed order, and then bank check to see if that fixes your connection trouble:
- Type netsh winsock reset and select Enter.
- Type netsh int ip reset and select Enter.
- Blazon ipconfig /release and select Enter.
- Type ipconfig /renew and select Enter.
- Type ipconfig /flushdns and select Enter.

Uninstall the network adapter driver and restart

If the previous steps didn't work, try to uninstall the network adapter driver, and then restart your computer. Windows volition automatically install the latest commuter. Consider this approach if your network connection stopped working properly later on a contempo update.

Before uninstalling, make sure you take drivers bachelor equally a fill-in. Visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC can't connect to the internet, you'll need to download a driver on a different PC and salve it to a USB flash drive so you tin can install the driver on your PC. You lot'll demand to know the PC manufacturer and model proper name or number.

In the search box on the taskbar, type Device Manager, then select Device Director from the listing of results.
Expand Network adapters, and locate the network adapter for your device.
Select the network adapter, press and agree (or right-click), and and then selectUninstall device > theEffort to remove the driver software for this device check box >Uninstall.
Later on uninstalling the driver, select the Beginning push button > Power > Restart.

After your PC restarts, Windows volition automatically look for and install the network adapter driver. Check to see if that fixes your connection trouble. If Windows doesn't automatically install a driver, attempt to install the fill-in driver y'all saved earlier uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If y'all lost your network connection immediately after upgrading or updating Windows 10, information technology'southward possible that the electric current commuter for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the contempo Windows Update:

Select the Beginning button, then select Settings > Update & Security > Windows Update > View update history > Uninstall updates.
Select the most recent update, then select Uninstall.

If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:

In the search box on the taskbar, type Device Manager, then select Device Manager from the list of results.
Expand Network adapters, and locate the network adapter for your device.
Select the network adapter, select Update commuter > Search automatically for updated driver software, and so follow the instructions.
After installing the updated driver, select the Showtime button > Ability > Restart if y'all're asked to restart, and see if that fixes the connexion event.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer'due south website and download the latest network adapter driver from there. You'll need to know the PC manufacturer and model proper noun or number.

Do i of the following:

If you couldn't download and install a newer network adapter commuter, hide the update that'south causing you to lose your network connexion. To learn how to hide updates, run into Hide Windows Updates or commuter updates.
If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To practice this, select the Start button, then select Settings > Update & Security > Windows Update > Cheque for updates.

Utilise network reset

Using network reset should be the last step you try. Consider using it if the steps higher up don't help to get you connected.

This can help solve connection problems you might have after upgrading from a previous version of Windows to Windows 10. It can also assistance to gear up the problem where yous tin can connect to the internet, just tin can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are prepare to the defaults.

Annotation:To employ network reset, your PC must be running Windows 10 Version 1607 or after. To see which version of Windows 10 your device is currently running, select the Showtime button, so select Settings > System > Most.

Select the Start button, and then select Settings > Network & Net > Status > Network reset.
Open Network & Net Status settings
On the Network reset screen, select Reset at present > Yep to confirm.

Wait for your PC to restart, and see if that fixes the problem.

Notes:

After using network reset, you might demand to reinstall and prepare other networking software you might be using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).
Network reset might gear up each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help brand your PC more secure. However, if your PC is used for file or printer sharing, you'll need to brand your PC discoverable again by setting it to utilize a private network contour. To do this, select the Commencement button, then select Settings > Network & Net > Wi-Fi . On the Wi-Fi screen, select Manage known networks > the network connexion you want to alter > Properties. Under Network profile, selectPrivate.

Cheque your Wi-Fi settings

Wi-Fi adapter manufacturers might have different avant-garde settings you can change based on your network environment or connection preferences.

Check the Wireless Mode setting for your network adapter and make sure information technology matches the capabilities of the network you lot're trying to connect to. If it doesn't match, you won't be able to connect, and the network might not appear in the listing of available networks. The Wireless Mode will often be set to Auto or something like past default, which enables connection for every kind of network that's supported.

To find the wireless mode setting

In Device Manager, select Network adapters, and and so double-click the network adapter proper noun.
Select the Advanced tab and await for a Wireless Manner setting. Brand sure information technology's ready to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network name (SSID), and so on. If y'all tin't connect to a Wi-Fi network that you could connect to before, it'southward possible that the network settings might have inverse or the profile is corrupted.

To fix this, remove (or "forget") the network connectedness, then reconnect to the network. When y'all forget a network connection, it removes the Wi-Fi network profile from your PC.

To forget a network

Select the Wi-Fi network icon on the right side of the taskbar, so select Network & Internet settings.
Select Wi-Fi , then select Manage known networks.
Select the network you want to forget, then select Forget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connection.

Bank check your home layout

Your Wi-Fi network might be affected past the network's frequency band, channel congestion, and/or bespeak forcefulness. For more info, see Wi-Fi issues and your dwelling layout.

Check for boosted symptoms for the "No internet connection" icon

In that location may be boosted troubleshooting steps yous tin can try, depending on which symptoms y'all're having. To view these steps, check out Wi-Fi connection icons and what they mean.

Related topics

Setting upwardly a wireless network
How to find your wireless network countersign
Clarify the wireless network report
Wi-Fi tools and apps
Make a Wi-Fi network public or private in Windows ten

Brand sure Wi-Fi is turned on.
1. Swipe in from the right edge of the screen, selectSettings, then select theNetwork icon.
2. Turn onWi-Fi.
Make sure the physical Wi‑Fi switch on your laptop is turned on. (An indicator low-cal unremarkably shows when it's on.)
Make sure your PC isn't in airplane way.
1. Swipe in from the right edge of the screen, selectSettings, then select theNetwork icon.
2. Turn offAirplane mode.
Move closer to the router or access bespeak if you can.
If you don't meet the network name at all, the router or access betoken might not be prepare to broadcast the network proper name. In this example, yous'll demand to connect to it manually.
1. Swipe in from the right edge of the screen, and then selectSettings.
2. Select theNetwork icon, and so selectHidden network.
3. Blazon the network name and selectNext.
4. Type the countersign and selectAdjacent.
5. Follow whatever boosted instructions to get continued.
The network will be added to your list of networks and will exist available to connect to when your computer is in range of the network. To connect to the network, follow these steps:
1. OpenConnect to a Network by selecting the network icon in the notification area.
2. SelectUnnamed Network, selectConnect, and and so type the network information. The network will be added to your listing of networks and volition exist bachelor to connect to in the future when your estimator is in range of the network..

Let Windows endeavour to help you lot fix the problem. Attempt running the Network troubleshooter to encounter if information technology tin diagnose and prepare the trouble.

Select theStart button, first typingNetwork problems, and so selectIdentify and repair network problems in the list.

The Network Troubleshooter (mentioned to a higher place) can assist diagnose and fix mutual connection bug. After using that, endeavour running the network commands below because the combination of doing these two things can aid you get connected.

If your problem isn't fixed later on running the Network troubleshooter, endeavour to:

Reset the TCP/IP stack.
Release the IP address.
Renew the IP address.
Affluent and reset the DNS client resolver cache.

Hither's how to run networking commands in a command prompt:

Select the Start push, first typing cmd, correct-click Control Prompt in the list, select Run as Administrator, and then select Yes.
At the command prompt, run the following commands in the listed order and then check to meet if that fixes your connection problem:
- Type netsh winsock reset and press Enter.
- Type netsh int ip reset and press Enter.
- Type ipconfig /release and press Enter.
- Type ipconfig /renew and printing Enter.
- Type ipconfig /flushdns and press Enter.

This helps create a new connection to your Internet service provider (ISP). When you do this, everyone that is connected to your Wi-Fi network will be temporarily asunder.

The steps you take to restart your modem and router tin can vary, but hither are the general steps:

Unplug the power cable for the router from the power source.
Unplug the power cablevision for the modem from the power source.

Some modems have a backup battery. So if you unplug the modem and lights stay on, remove the bombardment from the modem.
Expect at least thirty seconds or and so.

If you had to remove the battery from the modem, put information technology dorsum in.
Plug the modem dorsum into the power source. The lights on the modem will blink. Wait for them to finish blinking.
Plug your router dorsum into the ability source.

Await a few minutes for the modem and router to fully power on. You can unremarkably tell when they're gear up by looking at the status lights on the two devices.
On your PC, try to connect again.

Brand sure it'due south non a problem with your cable modem or Internet service provider (Internet service provider). If information technology is, contact your Internet access provider.

Select the Start push, start typing cmd, right-click Command Prompt in the list, select Run as Administrator, so select Aye.
At the command prompt, type ipconfig.

Look for the IP address listed next to Default gateway. Write down that address if you need to. For case, 192.168.1.1.
At the prompt, type ping <Default gateway> and printing Enter. For example, type ping 192.168.1.1 and printing Enter.

The event should be something like this:

Reply from 192.168.i.1: bytes=32 fourth dimension=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.ane: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = iv, Lost = 0 (0% loss), Judge round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If the ping is successful and y'all see results similar to the results above, only you lot can't connect to the Internet on your PC, at that place may be a problem with your modem or Cyberspace service provider (ISP).

If y'all're still having trouble connecting to a network, information technology might be related to your network adapter.

Try using the Network Adapter troubleshooter to automatically find and fix some bug. This troubleshooter will disable and re-enable the adapter, and try another mutual repairs.

Select the First button, start typing Troubleshooting, and and so select Troubleshooting in the listing. Select View all>Network Adapter.
Update the network adapter commuter. An outdated or incompatible network adapter driver tin cause connexion problems. Check to see if an updated commuter is available.
1. Select the Starting time button, start typing Device Manager, then select it in the list.
2. In Device Director, selectNetwork adapters, right-click your adapter, and then select Properties.
3. Select the Commuter tab, and so select Update Driver.
4. Select Search automatically for updated driver software.

If Windows can't find a new driver for your network adapter, visit the PC manufacturer's website and download the latest network adapter driver from there. If your PC tin't connect to the Internet, you'll demand to download a driver on a different PC and save information technology to a USB flash drive and then you tin can install the commuter on your PC. You'll need to know the PC manufacturer and model name or number.

Hither are some things to check and try with your router if y'all're at habitation and having problem getting connected.

If you don't run into the network proper noun, sign in to your router and cheque to see if it'due south set to broadcast the network name.
1. Connect your PC to your router using an Ethernet cable.
2. Open your web browser and blazon the IP accost for your wireless router. (For instance, 192.168.1.1 or 172.16.0.0—bank check the documentation for your router to notice the default IP address.)
3. Sign in with your user name and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something similar is turned on. This setting is often on a Wireless Settings page.
Check to see if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If it does, you'll need to add the MAC accost for your PC to the access list on your router earlier yous can connect.
1. Select the Start push button. Start typing cmdand right-click Command Prompt in the list. Select Run as Ambassador, and then select Yes.
2. At the command prompt, type ipconfig /all.
  
  Write down the address that appears next toPhysical Address for your wireless network adapter. This is the address you'll demand to add to the access list on your router.
To add together the MAC address to the access list on your router:
1. Open your web browser and type the IP address for your wireless router. (For example, 192.168.one.i or 172.sixteen.0.0—cheque the documentation for your router to find the default IP accost.)
2. Sign in with your user name and password, then expect for a setting that says MAC Accost Filter or something like.
3. Add the MAC address you wrote down for your PC to the access list and save your changes.
On your PC, try to connect to the Wi-Fi network once again.

Brand sure Wi-Fi is turned on.
1. On a laptop, open Windows Mobility Middle by selecting the Start push button and then selectingCommand Panel>Mobile PC>Windows Mobility Center.
2. Expect in theWireless Networksection. If Wi-Fi is on, the button should sayTurn wireless off.
Brand sure the concrete Wi‑Fi switch on your laptop is turned on. (An indicator low-cal unremarkably shows when information technology'due south on.)
Check and make sure your PC isn't in aeroplane mode.
Move closer to the router or admission point if you can.
If you don't see the network name at all, the router or access point might not be set up to broadcast the network name. In this case, you'll need to connect to it manually.
1. Open up Manage Wireless Networks past selecting theKickoff button, and and then selectingControl Panel. In the search box, blazonwireless and then selectManage wireless networks.
2. SelectAdd, and then selectManually create a network contour.
3. Type the network information.
4. If you lot want Windows to automatically connect when the network is in range, select theStart this connection automatically check box.
5. Select theConnect even if the network is not dissemination bank check box, selectNext, and then selectClose.
The network will be added to your list of networks and will be available to connect to when your computer is in range of the network. To connect to the network, follow these steps:
1. OpenConnect to a Network past selecting the network icon in the notification area.
2. SelectUnnamed Network, selectConnect, and and then type the network information. The network volition be added to your listing of networks and will be available to connect to in the time to come when your computer is in range of the network..

Allow Windows effort to help you ready the trouble. Try running the Network troubleshooter to come across if it can diagnose and fix the problem.

Open the Network troubleshooter by right-clicking the network icon in the notification expanse and and so selectingTroubleshoot problems.

The Network Troubleshooter (mentioned above) tin help diagnose and fix common connection problems. After using that, try running the network commands below because the combination of doing these two things can assist you get connected.

If your problem isn't stock-still afterward running the Network troubleshooter, try to:

Reset the TCP/IP stack.
Release the IP address.
Renew the IP address.
Flush and reset the DNS client resolver cache.

Here'southward how to run networking commands in a command prompt:

Select theFirst button . Blazon cmd in the search box, right-click cmd in the list, select Run equally administrator, and and so select Yeah.
At the control prompt, run the following commands in the listed order so bank check to see if that fixes your connection problem:
- Type netsh winsock reset and press Enter.
- Blazon netsh int ip reset and press Enter.
- Type ipconfig /release and printing Enter.
- Type ipconfig /renew and press Enter.
- Type ipconfig /flushdns and printing Enter.

This helps create a new connection to your Isp (ISP). When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected.

The steps you lot take to restart your modem and router can vary, only here are the general steps:

Unplug the power cable for the router from the power source.
Unplug the power cablevision for the modem from the power source.

Some modems have a backup bombardment. Then if you unplug the modem and lights stay on, remove the bombardment from the modem.
Look at least 30 seconds or so.

If you had to remove the battery from the modem, put information technology back in.
Plug the modem back into the power source. The lights on the modem volition glimmer. Expect for them to cease blinking.
Plug your router back into the power source.

Await a few minutes for the modem and router to fully power on. You can usually tell when they're prepare past looking at the status lights on the ii devices.
On your PC, effort to connect again.

Make sure information technology's not a problem with your cable modem or Internet service provider (Internet service provider). If it is, contact your Internet access provider.

Select the Start push button . Blazon cmd in the search box, right-click cmd in the list, select Run equally administrator, and then select Yes.
At the command prompt, type ipconfig.

Expect for the IP address listed next to Default gateway. Write down that accost if you need to. For example, 192.168.one.1.
At the prompt, type ping <Default gateway> and press Enter. For case, blazon ping 192.168.1.1 and press Enter.

The outcome should be something like this:

Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Respond from 192.168.1.1: bytes=32 fourth dimension=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.ane: bytes=32 fourth dimension=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Boilerplate = 4ms

If the ping is successful and you see results similar to the results above, but you lot tin't connect to the Internet on your PC, there may be a trouble with your modem or Internet service provider (ISP).

If y'all're notwithstanding having trouble connecting to a network, information technology might be related to your network adapter.

Effort using the Network Adapter troubleshooter to automatically find and fix some problems. This troubleshooter volition disable and re-enable the adapter, and attempt some other common repairs.

Open the Network Adapter troubleshooter by selecting the Start button and and so selecting Control Panel. In the search box, type troubleshooter and then select Troubleshooting>View all >Network Adapter.
Update the network adapter commuter. An outdated or incompatible network adapter commuter tin cause connection problems. Check to see if an updated commuter is available.
1. Open Device Director by selecting the Kickoff push , selecting Command Panel, selecting System and Security, and and so, under Organization, selecting Device Manager . If yous're prompted for an administrator password or confirmation, blazon the password or provide confirmation.
2. In Device Manager, selectNetwork adapters, right-click your adapter, and so select Backdrop.
3. Select the Driver tab, and then select Update Driver.
4. Select Search automatically for updated commuter software.

If Windows tin can't find a new driver for your network adapter, visit the PC manufacturer'due south website and download the latest network adapter driver from there. If your PC can't connect to the Net, y'all'll demand to download a commuter on a different PC and save it to a USB flash drive so y'all can install the commuter on your PC. Y'all'll demand to know the PC manufacturer and model name or number.

Here are some things to check and attempt with your router if you're at dwelling and having trouble getting connected.

If you don't see the network proper name, sign in to your router and check to see if information technology'south prepare to circulate the network name.
1. Connect your PC to your router using an Ethernet cablevision.
2. Open your web browser and type the IP address for your wireless router. (For example, 192.168.ane.1 or 172.16.0.0—cheque the documentation for your router to find the default IP address.)
3. Sign in with your user name and password, then make certain an choice labeled Enable SSID Broadcast, Wireless SSID circulate, or something similar is turned on. This setting is often on a Wireless Settings folio.
Bank check to see if your Wi-Fi network uses Media Access Control (MAC) accost filtering for security. If it does, you'll need to add the MAC accost for your PC to the access list on your router earlier you tin connect.
1. Select the Start button. Blazon cmd in the search box and right-click cmd in the list. Select Run as administrator, and then select Aye.
2. At the command prompt, type ipconfig /all.
  
  Write down the address that appears side by side toPhysical Address for your wireless network adapter. This is the address you'll need to add to the access listing on your router.
To add the MAC accost to the access list on your router:
1. Open up your web browser and type the IP accost for your wireless router. (For example, 192.168.1.1 or 172.16.0.0—check the documentation for your router to find the default IP address.)
2. Sign in with your user name and password, then look for a setting that says MAC Address Filter or something similar.
3. Add the MAC accost y'all wrote down for your PC to the admission list and save your changes.
On your PC, try to connect to the Wi-Fi network again.